Privacy Policy

nuho health SA ("nuho", "we", "us"), Rue des Usines 44, 2000 Neuchâtel, Switzerland, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the Swiss Federal Act on Data Protection (nDSG) and the EU General Data Protection Regulation (GDPR) where applicable.

1. Data Controller

nuho health SA
Rue des Usines 44
2000 Neuchâtel, Switzerland
Email: contact@nuho.ch

2. Data We Collect

When you place an order:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by Shopify Payments, not stored by us)
• Order history and preferences

When you visit our website:

• IP address and browser information
• Pages visited, time spent, referring URL
• Cookies and similar technologies (see our Cookie Policy)

When you subscribe to our newsletter:

• Email address
• Language preference

3. How We Use Your Data

• Order fulfillment: Processing and delivering your orders, sending order confirmations and shipping updates
• Customer service: Responding to your inquiries and support requests
• Marketing: Sending newsletters and promotional offers (only with your consent, you can unsubscribe at any time)
• Analytics: Understanding how visitors use our website to improve our services
• Legal compliance: Meeting our legal obligations under Swiss law

4. Legal Basis

• Contract performance: Processing orders and managing subscriptions
• Consent: Marketing communications and non-essential cookies
• Legitimate interest: Website analytics, fraud prevention, improving our services
• Legal obligation: Tax and accounting requirements

5. Data Sharing

We share your data only with:

• Shopify: Our e-commerce platform (data processing agreement in place)
• Payment providers: Shopify Payments, PayPal, TWINT for payment processing
• Shipping carriers: Swiss Post for order delivery
• Email services: For transactional and marketing emails

We do not sell your personal data to third parties.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes described above:

• Order data: 10 years (Swiss accounting law)
• Marketing data: Until you unsubscribe
• Analytics data: 26 months

7. Your Rights

Under Swiss data protection law (nDSG) and GDPR, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request restriction of processing
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at contact@nuho.ch.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, secure payment processing, and access controls.

9. International Transfers

Your data may be processed by service providers located outside Switzerland. We ensure appropriate safeguards are in place, including standard contractual clauses approved by the Swiss Federal Data Protection and Information Commissioner (FDPIC).

10. Changes

We may update this policy from time to time. The latest version is always available on this page.

Last updated: April 2026